Form

RMA Request

Our Customer Service team is happy to assist you. Please call us at +1 970.667.1000 (option 3) to troubleshoot your issue prior to submitting this form.

To ensure a smooth return or repair process, please complete this form after consulting with our service team to obtain a Return Material Authorization (RMA) number before sending your product.

A minimum diagnostic fee applies to repairs, and we’ll go over the details with you when your RMA number is assigned. Be sure to include the RMA form with your return to avoid any delays. We're here to help!

Company name*

Customer #

First Name*

Last Name*

Email*

Phone Number*

🇺🇸

Country*

Shipping Address*

City*

Postal Code*

Please let us know what you would like to return and describe the issues that you are seeing:

Please describe the problems you are experiencing:*

Let us know how you would like to process your repair:

Requested Date for Equipment Return (all efforts are made to return items within the requested timeframe but are contingent on existing queue, authorization, and payment. ASAP is assumed.

Expedited Return - $200 per item with overnight shipping. This option is not available for touchpads or relay judging platforms

Contact me for authorization PRIOR to services beyond bench fee

Billing address (if different than shipping address)

Street Address

City

State

Postal Code

Billing email:

NOTES:

Current Evaluation Time: Repairs are currently evaluated within 2-3 weeks from the time we receive your product(s), excluding touchpads. This timeframe may vary depending on workflow and could be shorter or longer.
Touchpad Repairs: Touchpads that are over 10 years old (check the sticker on the back) cannot be repaired.
Payment & Additional Services: If additional services beyond the standard bench fee are required, we will contact you for authorization and payment before proceeding.
Shipping Costs & Options: Customers are responsible for shipping costs. If you need expedited shipping (Second Day or Overnight), please let us know—we’re happy to accommodate! Tracking information will be provided once your repair ships.
Repair Completion Time: Once payment is processed, please allow 5-7 days for repairs to be completed and shipped. We always strive to meet your requested timeframe, but completion depends on our existing queue, authorization, and payment.
Inspection & Warranty: Open and inspect your repaired product immediately! We stand by our work and provide a 90-day warranty on all repairs.
Returns Policy: Returns must be sent in their original packaging, free from marks or damage, and include all manuals, cables, and accessories.
Restocking Fee: A 50% restocking fee applies to returned items.

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