IT Support Desk Specialist

Within the International Infopro support team you will be the local IT support desk in Barcelona. You will provide 1st and 2nd level proximity IT support for local users as well as remote assistance to group users through the ITSM tools.

Responsibilities include:

• Provide installation and support of PC , hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair.
• When not fixing local on-site tasks, you handle all kinds of IT related inquiries coordinated with your team members in the virtually working ServiceDesk team. You will also contribute to handling the daily operation of applications including updates, patches etc.
• 80-85% of your work are centred on Windows and Microsoft applications like Office, Outlook and Teams but we also support a number of specialized applications
• Handle licenses and maintain software subscriptions etc.
• Do maintenance of conference room setup
• Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good internal customer communication and relationship building
  
  
  

Required Skills:

• English and/or French communication skills
• Strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of Microsoft Windows
• Basic knowledge of Active Directory is required
• Knowledge of Microsoft Exchange Online, MS Teams, SharePoint,
• Knowledge of Jira or any other ticketing system will be appreciated
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
  
  

Los datos personales recogidos son tratados por Etai Ibérica, CIF B61056826, de la empresa INFOPRO DIGITAL SAS, RCS 498 067 297. Son necesarios, entre otras cosas, para tramitar tu solicitud y quedan registrados en nuestros archivos. Etai Ibérica o cualquier empresa del grupo Infopro Digital podrá utilizar estos ficheros para ofrecerte, en su nombre o en el de sus clientes, productos y/o servicios útiles para su actividad profesional o para incluirlos en directorios profesionales. Al hacer clic en el botón Enviar, declaras que has leído y aceptado la Política de privacidad.