Mi Independent Complaint Handling for RTO's and other Education Providers

The Mediation Institute Independent Complaint Handling Service for Education Providers meets the compliance requirements established for Registered Training Organisations.
Once the program is established, you will be provided with a certificate of membership of the program to include with your compliance documentation.
Triage services by phone or email are available to discuss complaints and dispute-related issues. Services cover any type of dispute or complaint-related issue with students, faculty or suppliers.
Mediation Institute can provide a range of independent services and consulting to support your complaint management system (additional fees apply).
Independent Services include: Mediation, Academic Review, Complaint Investigation, referral to Counselling Service and Staff Training are available (additional fees apply)

Application

RTO or Education Provider Details

Business name*

Company Name

ABN

Trading Name

If different to your business name

Business Email (for invoice/receipt)*

Company phone number*

Website URL

Campus Address *

If your business is 100% online please indicate your registered office address. If you have more than one campus with students please indicate below.

Training Provider Category*

Registered RTO

Pending Registration RTO

Higher Education Provider

Other Training Provider

Additional Campus Addresses

Indicate below the address of any additional campuses

Postal Address (if different)

Estimated number of Students*

Coordinators Details

Coordinator Name*

Coordinator Email*

Coordinator Phone Number*

Regulatory Decisions?

Are there any current regulatory decisions regarding your training organisation?

Any other relevant information?

Annual Subscription (per campus)

12 months Subscription - $330

This includes onboarding and a desk top review of your complaints and appeals handling policy. All fees include GST if payable

A 10% discount applies to renewals reducing the annual subscription to $297

Payment Methods

Please send me an invoice via email

https://www.mediationinstitute.edu.au/product/education-provider-complaint-handling-subscription/

Complaint Handling Policy Desktop Review

Included in the subscription is a desktop review of your organisation's internal complaint handling policy and process.

The following must be included in your policy:

How a student may lodge a complaint
How a student can appeal a decision
How the complaint is managed internally
How the independent escalation process occurs and costs (if any) to the student

Please forward a copy of your Complaint Handling Policy to our office once your membership application has been accepted. Email to our office

Additional Fees

Only payable if a complaint, independent review or investigation is approved.

Complaint Lodgement Fee - $0
Desktop Audit of your Complaint Policy - $0
Investigation of a complaint - $242 per hour
Mediation of complaint - $242 (typically less than $1,500)
Independent Review of a Complaint or Appeal - $242 per hour
Consulting and/or training (per hour) - Free training needs analysis and quote included or project fee by negotiation.

Email*