CRICOS Provider Codes: Holmes Institute Pty Ltd VIC 02639M; NSW 02767C; QLD 02727M
Fee Information
Fee Paying Students - Fees are due and payable according to the letter of offer.
Deposit is due on acceptance of the offer. Fees for subsequent study periods are due 14 days prior to the commencement of the study period. Failure to make payment by the due date will incur additional late fees. Unpaid fees will result in the cancellation of a student’s enrolment at the end of an appeals process. A fee of $300 will be levied where an enrolment has to be reinstated after cancellation.
All fees are subject to change and it is expected fees will increase by 4-5% per year. Students are required to pay the current applicable fees which may differ from that quoted in the offer letter. You will be required to pay the current fee that applies from the beginning of the next study period. If you defer your course, you will be required to pay the fees applicable to your new commencement date.
FEE HELP Students
Eligible students may apply for a FEE HELP loan from the Australian Government. In order to accept the loan and therefore make payment for tuition fees, students must complete the loan application process prior to census date.
To commence the process a FEE HELP – Intention To Apply Form must be completed. You will then be directed to the government website to agree to the terms and conditions of the loan. For further information visit www.study assist.gov.au and Holmes Policies relating to Fee Help available at https://www.holmes.edu.au/pages/about/policies
Refund Policy
This refund policy is applicable to all domestic students who are eligible for FEE HELP irrespective of whether the students choose to access FEE-HELP for their tuition fees.
In the event of a domestic student withdrawing or deferring from a unit of study up to and on the census date* for that unit of study:
100% of tuition fees paid for that unit will be refunded to the student; and
the student will not incur a FEE-HELP debt.
no fine or penalty will be imposed for withdrawal or deferral from studies prior to the census date
In the event of a student withdrawing or deferring from a unit of study after census date for that unit of study:
no refund is applicable; and/or
the student will incur a FEE-HELP debt.
Student refund requests must be in writing, addressed to refunds@holmes.edu.au and include evidence supporting the request. All requests will be responded to within 28 days of receipt of request. If a refund is approved all refunds will be paid within 14 days of the approval. If Holmes is unable to commence, continue or complete the delivery of a course all unused tuition fees will be refunded within 14 days. All refunds will be paid to the person with whom Holmes has a contract unless written authority is received by Holmes to pay another party.
* A census date that is no earlier than 20% of the way through a subject will be set by Holmes Institute for each unit of study. For census dates relevant to your course of study see the Academic Calendar. http://www.holmes.edu.au/pages/schools-and-faculties/higher-education/fees-and-start-dates
Withdrawal
If a student withdraws from the course or individual units of study prior to census date tuition fees for that trimester will be refunded and a FEE HELP debt will not be incurred. If the withdrawal from the course or units of study occurs after the census date, a FEE HELP debt will be incurred and there will be no refund of tuition fees for that trimester.
Deferral
Where a student has been granted a deferral prior to commencement of a course or trimester, tuition fees paid will be transferred to the subsequent study period. A deferred place may be held for up to 12 months.
Suspension
If suspension of the course is approved prior to census date of the semester all fees paid for that semester will be held in credit. If student has enrolled in subjects and suspension of course is approved prior to census date all fees paid for that semester will be held in credit. If the student has enrolled in subjects and the suspension of the course is approved after census date a FEE HELP debt will be incurred and all fees for that semester will be payable.
Special Circumstances
A student who withdraws, defers or suspends their course or units of study after the census date and who has incurred a FEE-HELP debt, may apply for special consideration in accordance with the Australian Government guidelines. See https://www.studyassist.gov.au/paying-back-your-loan/cancel-your-help-debt-under-special-circumstances.
Misconduct
Where a student’s enrolment is cancelled because of misbehaviour or breaching of enrolment conditions there will be no refund.
Provider default
In the unlikely event that Holmes is unable to deliver your course in full, you will be offered a refund of any unused course money you have paid to date. The refund will be paid to you within 14 days of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of unused course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If Holmes is unable to provide a refund or place you in an alternative course the Tuition Protection Service (TPS) will place you in a suitable alternative course at no extra cost to you, or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager. https://tps.gov.au/HigherEducation
Disclosure of Information
Holmes collects and stores personal information in accordance with the requirements of the Australian Privacy Principles. Students signing this agreement agree and understand that Holmes collects personal information on this form and during the student’s course in order to manage the student’s enrolment and to meet Holmes’ obligations to provide data and reports to a number of Commonwealth, State and Territory agencies and authorities, including the Tuition Protection Service (TPS).
The student has the right to access the personal information which Holmes holds in reference to them, subject to exception in relevant privacy legislations.
This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies
Dispute Resolution
It is the policy of Holmes that any grievance lodged by a student or potential student will be resolved as swiftly as possible with fairness and equity to all concerned and at no cost to the student. All complaints should be made in writing to the Campus Director. Holmes will endeavour to resolve the complaint within 10 working days. If not satisfied the student may appeal the outcome by writing to the Directors. If still not satisfied the student may appeal to a third party (overseas students - overseas student ombudsman; domestic students – Resolution Institute). Further details can be found on the website, Blackboard and in the student handbook.
By clicking the tickbox below you:• Hereby declare all information given on this form and in the documents provided by me are true and correct
• Authorize Holmes Institute to obtain further official records if necessary, from any educational institutions attended by me
• Agree to the Holmes Institute Terms and Conditions as detailed above and in their relevant policies
• Declare I am over 18 or my parent/guardian will click the box below on my behalf
• Declare I have read Holmes Institute’s website, marketing material and policies before making the decision to enrol in the course.