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contec-3b215765

Return  Material Authorization Request

In the following section please provide the following information:

  • Please provide as much detail as possible.
  • PN description.
  • Customer PN
  • Contec PN
Return Reason*

 

RMA Process and Fees: 

  1. All RMA’s sent to Contec, must follow Contec’s RMA Requirements.
    1. No RMA will be accepted without an RMA number and required paperwork.
    2. No RMA will be accepted without completing contamination certification per EPA, OSHA, and FDA.
  2. In-warranty units will be repaired for free as per our Warranty policy.
    1. There is a $150 (USD) fee for No Problem Found.
    2. If an In-warranty unit(s) cannot be repaired, a credit or replacement may be issued for the unit(s) at Contec’s discretion.
  1. Out-of-warranty units will be subject to our evaluation fee of $150 (USD), which will be applied toward cost of repair or scrap fee.
    1. A quote will be provided for all material and labor, it is at the discretion of the customer to proceed with repair, scrap, or return of product.
    2. Units will be repaired only after receipt of a purchase order.
  1. Scrap fee is a standard $175 (USD), this includes product evaluation and recommendations.

 

Please be informed that by submitting this form, you agree with Contec’s terms and conditions. For Complete Terms and Conditions, click here (still need new link for warranty’s and RMA’s)