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Slerp Store URL
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Company name
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Slerp Order ID
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This is a 6 digits alphanumerical unique order identifier of your Slerp order.
What is the issue you experienced?
Please select an option from the dropdown menu
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Feedback on courier (i.e. driver was rude)
Order not delivered / customer did not receive the order
Package was damaged during delivery
Mixed packages / customer reported missing items
Package was not returned to the store
Order delivered late
Other
Your Message
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Please explain in as much detail as possible.
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Your First Name
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Your Last Name
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Email
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Please enter the email where you would like to receive the updates on the reported incident.
Terms and conditions
The Partner acknowledges that deliveries are undertaken by 3rd party Carrier providers, not by Slerp. Slerp will facilitate the communication between the Partner and the Carrier provider fulfilling its orders and can not be held responsible for any dispute outcome. If there is an issue with a delivery order, the Partner should provide all possible details to the Slerp team. Slerp will raise a refund request to the Carrier providers on behalf of the Partner and endeavor to secure a refund in line with the Carrier providers terms of service. Slerp will submit all the details provided by the Partner to the Carrier providers, include pictures/images as further evidence, highlight the resulting compensation due, include Courier Reference Numbers and the Slerp Order ID of any relevant Jobs. Where a delivery cannot be made or is delayed due to a lack of drivers available from the courier in the area, Slerp will endeavour to update the Partner of any possible delays from the courier, but can not be held responsible and no compensation can be expected by Slerp. The Partner is responsible for communicating with its customers to advise of any delays from the couriers to manage their expectations. In line with GDPR regulations, under no circumnstances, Slerp team cannot liase with the Partner's customers. For the avoidance of doubt, any reduction in the total amount paid by the Partner to the Carrier providers for any Job and vice versa will not be subject to any Administration Fee from Slerp, and any refunded amount agreed by the Carrier from the dispute will be transferred in full by Slerp to the Partner.
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