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JOB TITLE: Service & Repair Advisor

Job Summary: We are looking for a customer-focused, detail-oriented Service and Repair advisor to join our increasingly busy service and repair department, which is rated 4.9* on reviews.io. You will play a key role in ensuring our customers' cars are serviced and repaired correctly while providing excellent customer service.

Key responsibilities:

As part of our service & repair team, you will be responsible for your share of:

Greeting customers and vehicle check-ins
Answer phone calls & emails
Entering data accurately into our Garage Management System
Identify accurately the parts required for a schedule of work
Obtain prices from suppliers
Quote customers
Order parts from suppliers
Check-in parts from suppliers
Clear and concise communication with office staff and the workshop team.

Requirements:

Minimum grade in English & Maths of GCSE C / Grade 4
Competence in accurate and timely data entry
Professional verbal communication
Professional written communication
Competence in using a computer and associated applications

Experience, certifications & knowledge:

Experience within the motor industry, either at a main dealer or aftermarket garage parts department or service desk
Experience using Garage Management Systems
Experience in data entry
Experience in using parts lookups
Knowledge of motor vehicle servicing and repairing

If you're passionate about working in the automotive industry and providing exceptional customer service, we'd love to hear from you!

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