Form

ASSISTANCE

With this form, our Support team will open a ticket for your case. You will get assistance as soon as possible.

Only the questions* are compulsory to open a ticket, but the more information we get the faster we will solve the ticket.

Name*

What problem are you having? *

For synchronisation issues, please indicate the % where the syncing fails.

If your problem is about your Equimetre, could you please give us its identification number (label on the back)?

If you have an issue on particular trainings, could you please copy-paste the links here?

What is the phone you are using your Equimetre App on?

Please indicate the brand and version of your phone.

What is the version of your Equimetre app?

The version is indicated at the bottom of the sign in page of your app.

If we need to send you some elements, what address should we use for the delivery?

Additional files

A photo or a screenshot can help diagnose the causes of the technical error.