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Have you checked out the following resources yet?
Live Chat:
Available on our
website
(this is a great place to start)
Help Center:
Search and browse troubleshooting guides
here
Swimmingly Academy:
Become Swimmingly certified
here
FAQ page
on our website
Meet Cheat Sheets
Is your app up to date?
If you've tried the above and still can't find the answer you're looking for, please fill out the form below:
First name
*
Last name
*
Email
*
Team Name
*
Urgency Level
*
Please Select
🟢 Low (General inquiry or future question)
🟡 Medium (Issue impacts planning but not urgent)
🟠 High (Meet is soon, and this must be resolved)
🔴 Critical (Meet is in progress and blocked)
Type of Inquiry
League Management
Basic Registration
SwimminglyFan - General Inquiry
Swimmingly App - General Inquiry
Swimmingly Clubhouse - General Inquiry
Season Management
Premium Club Registration
Billing Question
Access to Leaderboard for Parents/Club Admins
Team Meet Points Report for whole season
Ability to Create Different Club Due Options (pay by member/non, age group, etc.)
Return to meet code or Static QR code
Allow another device to also show the dynamic QR code during the meet
Additional grouping options for roster (a or b team, member/non member, etc.)
How Can We Help You? (Be as detailed as possible)
*
Help Us, Help You! Please provide as much detail as possible about your question or request. Whether you're reporting an issue or just looking for information, the more context you share, the faster and more accurately we can assist you!
Upload Screenshot or Video
If applicable, have you tried troubleshooting already?
Yes
No
If yes, what steps have you taken?
This helps us avoid repeating steps and allows us to get to the best solution for you as quickly as possible.
Submit a Ticket