Thank you for your interest in upgrading or downgrading your cruise or rail cabin. We understand that sometimes plans change, and we'll do our best to assist you. 

It's important to be aware that modifying your booking after purchase involves a complex process due to varying policies among cruise and rail providers. As such, we can only accept a change request if your booking is outside of 120 days before departure. Any departures inside 120 days of departure cannot be considered. 

Please carefully review the following information before submitting your request.

Extras & Add-Ons:

Whether choosing to upgrade or downgrade, each cruise and rail line has its own specific procedures for booking modifications. In many cases, a change requires canceling and rebooking your entire reservation. This can have some implications. As an example, if you've already booked shore excursions, onboard activities, or other extras, these may be lost during the rebooking process. We cannot guarantee availability or the original pricing of these if you choose to proceed with changing your cabin type. You will be responsible both for rebooking these and any price differences.

Voluntary Downgrades:

While downgrading to a lower cabin type might seem straightforward, it's not always as simple as reverting to the lead-in advertised price. The lowest available fare at the time of your initial booking may no longer be available. Therefore, downgrading doesn't guarantee the lowest possible price and could, in some circumstances, result in paying more for a lower-grade cabin than expected. We strongly advise carefully considering the potential cost implications before requesting a downgrade.

Time Sensitivity:

Due to the dynamic nature of cabin availability and pricing, we cannot hold a potential replacement cabin while we investigate your request. Your original booking will remain in place. Therefore, a quick decision from you is crucial once we provide a quote. We typically require a response within the same day of receiving our quote and a member of our team will call you to discuss this. If we can’t get in touch via phone, we will send you an email.

Next Steps:

1. Submit this form: Provide all the necessary information, including your preferred cabin type and any budget considerations.
2. Investigation: Our operations team will review your request and investigate the availability and cost of your desired cabin.
3. Quote Provision: We will provide you with a personalized quote via email within three (3) business days. This quote will detail any additional costs or potential refunds associated with the change. All quotes are subject to change at any time. 
4. Decision and Payment: After the quote has been emailed to you, one of our agents will call you on that same day to discuss this further. If you decide to proceed with the upgrade or downgrade, we will require immediate payment for any additional costs via this phone call with a member of our sales/customer success team. For downgrades, the cost of the alternative cabin will be confirmed and any adjustments made to your invoice. Likewise, if you do not wish to proceed, please let us know so we can close your enquiry. 
   
5. No Response: If we do not receive a response from you in regards to the quote provided after 3 business days, we will close the enquiry and no further follow-up will be made. If you wish to receive an updated quote, the form must be re-submitted. 

Confirmation: Once payment is received (if applicable), we will finalise the changes to your booking and send you a confirmation. If the cost may have changed, we will contact you again to advise ASAP.