A one sentence description of the issue.
MUST INCLUDE Description of the incident, Product Name Lot and Expiry, Invoice Number Description of the incident 1. Product name (including brand)2. Lot and Expiry (ex. S01 05-2024)3. Age & Gender of Clients Involved (if there were adverse client outcomes)
4. Any medical diagnosis or medical treatments received by the client) (in the case of a malfunctioning product)5. Order Number (211***)ALL THE ABOVE FIELDS ARE MANDATORY
AS NOTED ON YOUR INVOICE, ALL RETURN REQUESTS MUST BE MADE WITHIN 30 DAYS OF PAID INVOICE
AS OF MAY 1st 2023, DERMA BEAUTY INC REQUIRES THE RETURN OF DEFECTIVE PRODUCT BEFORE REPLACEMENT. RETURN LABEL WILL BE PROVIDED AT NO COST VIA EMAIL.
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