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Technical Support Request Form

1. Dealer/Service Agent Contact Information

For Technical Support the following form must be completed and submitted for review.
Your local support team will be in touch to provide assistance. 

Your reference such as a Works Order #

2. Customer, Bike & Battery Details

Date of Purchase*
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VIN numbers are found on the stem.
They are 17 characters long and should NOT contain spaces or the letter O or I.
Please use Upper Case letters.
Battery serial numbers are found on the battery.
They are 21 characters long and start with DLG, and should NOT contain spaces or the letter O or I.
Please use Upper Case letters.

3. Technical Details

Provide details of the fault, as described by the customer
Provide details of any work carried out, diagnosis testing and results, fault codes etc.
Attach screenshots of fault codes and battery data + images or video files to assist the technical team.  *CTRL+Click to select multiple files*

Photos of damaged parts MUST be included.