SYSCON PlantStar RMA Request Form

RMAs are repaired or replaced according to the terms of your maintenance agreement.
Standard DCM comes with 16 digital inputs and 8 digital outputs. No analog cards are included with a standard DCM. If requesting a replacement DCM please read carefully the section for additional analogs cards.

Company name*

Phone number

Mobile phone number

First name*

Last name*

Email*

Ship To Company

Company name if different

Ship To Attention*

Person to send attention to

Ship To Address*

Address where the RMA will be returned to

Ship To City*

For RMA return

Ship to state*

For RMA return

Ship To Zip Code*

For RMA return

Ship To Phone Number including country code*

Unit Type*

Which type of PlantStar hardware are you requesting a return? HMI - Human Machine Interface, DCM - Data Collection Module, APU - PlantStar server

Desired Hostname

What would you like the hostname to be?

Desired IP Address

What IP address would you like assigned to this unit?

Desired Netmask

What is the netmask you would like configured?

Desired Broadcast Address

What is the broadcast address you would like configured?

Desired Gateway Address

What is the gateway IP you would like configured?

Desired PlantStar Host IP Address

What is the PlantStar APU IP address you wish to connect to?

Desired DCM Display Type

If this DCM has no monitor directly attached select Blind

ANALOG INPUTS OPTION - THIS IS NOT THE NUMBER OF DIGITAL INPUTS - MUST INCLUDE PHOTO OF ANALOGS OR NO ANALOGS WILL BE SHIPPED.*

The number of optional analog cards you have installed multiplied by 4. MUST INCLUDE PHOTO OF EXISTING ANALOGS. DCM comes standard with 16 DIGITAL inputs and 8 DIGITAL outputs. ANALOG cards are purchased in groups of 4.

Check this box if the DCM contains a PLC (Programmable Logic Controller. Must include photo of PLC.

Contains PLC

Interior views of hardware if a DCM, HMI or APU (Motherboard, IO Rack, etc)*

Exterior view including whole box and SYSCON serial number tag. Please include photos of any physical damage.*

Serial Number*

Please enter the serial number, found on the service tag.

Description of problem with equipment*

Please enter a description of the problem with the PlantStar equipment