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Find out more about our Academy Workshops

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Are you a member of The Institute?*

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Which Academy workshops are you interested in?

Connecting Customers with Digital

Trust and Customer Experience

Handling complaints effectively

Customer Journey Mapping

Managing Hybrid and Remote Teams

Customer Metrics

Introduction to Vulnerable Customers

Handling Challenging Customer Interactions

Root Cause Analysis

Do you have a preferred date when you wish to undertake these workshops?

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Day/Month/Year

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