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OmegaServe Database HealthCheck Assessment

The first step in diagnosing any situation is conducting an assessment.
This short yet thorough assessment will help us understand your current database health status.

Instructions:
•    Review each question and answer as accurately as possible.
•    Identify areas where your responses indicate potential risks or inefficiencies.

Once finished, we'll reach out to you to schedule a meeting to discuss our findings and give you your score.

Thanks for your participation.

Section 1: System Performance and Reliability

System Downtime

Number of Unplanned OpenEdge system downtime events per year?*
How many unplanned service outages have you experienced in the last 12 months?
Which database monitoring tool do you use? (list all)

Response Time

Performance Complaints*
Do your users complain about poor or inconsistent performance?
Is there a specific period or time of the month (i.e. month-end) when system performance is affected?
Trend Analysis*
Do you trend or benchmark your system’s performance, especially disk I/O, to detect performance bottlenecks that may be affecting user productivity?
Please let us know of any database performance related issues you are facing.

Data Integrity

Integrity Testing*
Do you regularly verify the integrity of your database?
Automated Responce*
Are there automated processes to identify data corruption?

Backups and Disaster Recovery

How often do you test your disaster recovery plan?*
Describe your disaster recovery plan?*
Recovery Training*
Does your support team receive regular training on database recovery?

Issue Managing & Tracking

Support System*
How do you support your users when there are technical issues or queries?
Please tell us more about your responce tracking system.

Section 2: Security and Compliance:

Access Control

Admin Access*
Are user and system administrator access levels regularly reviewed and updated?
Segregation of Duties*
Is there a clear segregation of duties to prevent unauthorized access?

Data Encryption

At Rest In Transit*
Is your sensitive data encrypted both at rest and in transit?
Encryption Protocol*
Have you reviewed your encryption protocols in the last 12 months?

Auditing and Logs

Log Maintenance*
Are audit logs maintained for all critical operations?
Log Reviews*
Do you regularly review logs for signs of unauthorized activity?

Regulatory Compliance

Progress OpenEdge Compliance*
Does your Progress OpenEdge system comply with relevant regulations such as GDPR, HIPAA, or SOX?
Compliance Checks*
Are compliance checks integrated into your regular operations?

Section 3: Usability and User Experience

Locking & Stalling

Database Locking/Stalling*
Are users experience record locks or stalling?
Lock/Stall ID Tools*
Does your support team use any tools to identify and address these?

Customization

How many system customizations does your database application software have?
Qualification Testing*
Do customizations undergo qualification testing before they go into production?
Slowdowns Caused by Customizations*
Do you know if customizations are slowing down system performance?

User Feedback

User Feedback*
Do you collect regular feedback from users about system usability and performance?
Feedback Implementation*
Have you implemented changes based on this feedback in the last 12 months?

Section 4: Maintenance and Updates

Patching and Updates:

Progress OpenEdge Updates/Patches*
Are your Progress OpenEdges database and operating systems running the latest updates and security patches?
Update Schedule*
Do you have a schedule for regular system updates?

Vendor Support

Vendor Troubleshooting/Update Support*
Are you maximizing vendor support for troubleshooting and updates?
Support Contract Coverage*
Are you satisfied with the coverage of your current support contract?

System Documentation

Documentation Maintenance*
Do you maintain updated documentation for your database and Progress OpenEdge systems?
Operational Guides*
Are troubleshooting and operational guides easily accessible?

Section 5: Data Management and Reporting

Data Quality

Database Reorganization*
How long has it been since your last database reorganization (aka Dump/load) was performed?

Reporting Accuracy

Reports & Dashboard Accuracy*
Are reports and dashboards delivering accurate and timely insights?

Data Growth

Growth Monitoring*
Do you monitor data growth to ensure adequate storage capacity?

Section 6: Future Planning and Strategy

System Integration

How many other systems or software are your Progress OpenEdge environments integrated with?
Process Automation*
Are there manual processes that could be automated?

Technology Roadmap

Future Roadmap*
Do you have a roadmap for future upgrades or migrations?
Does your company have plans to migrate to the cloud?*
Emerging Technology Research*
Are you exploring emerging technologies like AI or analytics to enhance your QAD system?

Future Plannnig

In the next 12 - 18 months are you planning to:*
Select all that apply to you.

Thank you for your participation!

Once you have submitted this form, please allow our team 1 - 2 business days to analyze your answers and prepare your assessment.
We'll reach out to you to book your complimentary assessment review session with a member of our senior DBA staff.

This session will allow you to ask questions and get our recommendations on optimizing the performance of your system based on our assessment.

If you have any urgent concerns or questions regarding your system performance, please do not hesitate to book a meeting with us right away.
You can use this link to book a Zoom call with a member of our senior team.