SERVICE & WARRANTY
Ikan International LLC (“Ikan”) warranties to the first end-user that the product will, under normal use in accordance with Ikan’s published guidelines, and when received in its original packaging, be free from defects in workmanship and materials for a period of one year from the purchase date, according to the original sales receipt or invoice. Ikan’s published guidelines include but are not limited to information contained in Quick Start Guides, User Manuals, Tech Tip videos and service communications.
Free Extended Warranty:
1) Register your product through the form below and fill out all required fields, and we will extend your standard warranty by an additional 3 months, making your product warranty 1 year and 3 months.
2) Subscribe to the Ikan newsletter, along with completing your product registration, we will extend your standard warranty by an additional 3 months. This brings your total warranty to 1 year and 6 months. Keep up with the latest—subscribe today and never miss out on product news and updates. Newsletter Link
3) Upload images and/or videos of our product in use (and agree to allow us to use those images and/or videos for marketing purposes such as customer profiles and case studies). If you’ve registered your product and subscribed to the newsletter, we will extend your standard warranty by an additional 3 months, for a total warranty of 1 year and 9 months.
4) Leave a Google review, along with completing all the previous steps (registering your product, subscribing to the newsletter, and uploading images/videos), we will extend your standard warranty by an additional 3 months. This means your total warranty could be extended to 2 years. Google Review Link
(Please note that these extended warranty must be claimed within 6 months of purchase, but you can still register your product after that time. These extended warranty offers cannot be combined with any other warranty extension program.)
This warranty applies to the purchasing end-user only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, Ikan reserves the right to apply charges for parts and labor where they may be applicable.
This warranty does not apply to product exterior and aesthetic. Misuse, abnormal handling, alterations or modifications in design, construction and/or use, void this warranty. In addition, this warranty does not apply to (1) the consumable parts, such as batteries, unless failure has occurred due to defect in materials or workmanship (2) damage caused by use with another product (3) damage caused by accident, liquid contact, earthquake, fire or other external causes (4) damage caused by normal wear and tear or otherwise due to the normal aging of the product (5) damage caused by service and/or repair performed by anyone other than Ikan.
This warranty replaces and supersedes any and all previous warranties offered by Ikan.