Form

Jefferson Lines Refund Request Form For Refundable Tickets
Please note, all tickets after their date and time of travel will expire and are not eligible for reschedule.

Refundable Tickets:
If you have a refundable ticket and it is before the date and time of travel, you may request a ticket refund under the following criteria:

Date/Time of original ticket cannot be in the past:
- The original refundable ticket must be rescheduled prior to the date/time on the original ticket. If the date/time of the original ticket has passed, the ticket is no longer refundable and cannot be rescheduled.

For roundtrip tickets, refunds will only be applied to the unused portions of the trip:
- If you have a roundtrip ticket, but only used one leg of the ticket, you may request a partial refund for the fully unused leg of the trip. Partially used one-way tickets are non-refundable.

A 20% processing fee will be applied for refundable tickets:
- Refundable tickets will be charged a 20% processing fee and must be requested by the original purchaser.

To receive your refund, you can either fill out the below online refund form, mail-in the below refund form or contact Customer Care.

- Customer Care Information: Contact our team at 858-800-8898 to reschedule your ticket.
  - Mon-Fri: 7:30AM - 7:00PM
  - Sat-Sun: 7:30AM - 4:00PM

- Mail-in option: Fill out the below form and mail it to the below address.

Refund Department
Jefferson Lines
9184 265th Street, Ste 5
Clear Lake, IA 50428

Non-Refundable Tickets:

To request assistance with a non-refundable ticket, click here.

First name

Last name

Phone number

Email*

Order/Confirmation Number*

This is a 6 or 8 digit number which can be found on your boarding pass.

Ticket description

Please provide us with a brief explanation as to the reason of your request.