Please note: If your complaint concerns several services, please complete one form per service.

E-mail (the one you use to log in to Worldia)*

Information from the customer concerned

First Name & Last Name*

Worldia booking ID ?*

Worldia booking ID (example : W6GA8)

If necessary, please specify your internal file number

What happened?

What kind of service is concerned?*

What is the problem you are facing?*

What is the start date of the service concerned?*

Note that the date here is in US format (Month - Day - Year).

Month/Day/Year

Did the customer try to contact a support number?

Several boxes can be checked

Yes, the supplier directly

Yes, they contacted you (and you contacted Worldia)

Yes, the Worldia emergency number

No, neither one nor the other

Describe the problem they encountered below*

Add your supporting documents (i.e. pictures, receipts etc.)

(pdf, jpeg, png format only)