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Please provide a single contact name, position, and email address for the individual responsible for invoicing. This will help ensure we direct the invoices to the appropriate person in your organization.
Please provide the contact names, positions, and email addresses of the individuals who will be interacting with our Customer Success and Support teams. This will help us ensure smooth communication and prompt assistance when needed.

Please provide the contact name, position, email address, and wallet address of the person who will act as the issuer admin on the platform.
Please consult this article for more information about platform roles.
Notes that the wallet address should be Reown/Wallet Connect compatible and capable of signing transactions on Polygon, AVAX C-Chain, AMOY, Fuji Testnet, and other relevant networks. This will ensure the admin can fully interact with the platform.

Please provide the contact names, positions, email addresses, and wallet addresses of all users who will act as marketplace operators. The wallet address should be Reown/Wallet Connect compatible and capable of signing transactions on relevant networks.
Marketplace operators must be owner or agent of the tokens they wish to connect to marketplace projects.
Please consult this article for more information about platform roles.

Please provide the contact name and email address of the person responsible for managing the DNS settings. This will ensure we can reach the appropriate individual for any DNS-related configurations or updates.

Please provide the subdomain name for the Investor App in this format: https://subdomain.yourissuerdomain.ext.
Note that you’ll need to create one DNS record with the following details:
Name: [your_domain_name]
Type: CNAME
Value: proxy-tls.tokeny.com

Please upload the platform background image in the requested format. For detailed guidelines on the preferred image dimensions, format, and resolution, please refer to this link.
A favicon is the small icon that appears in the browser tab next to your website title. Please upload the favicon image in ICO format. This image should be square and ideally 16x16 or 32x32 pixels for optimal display across all devices.
Please provide the primary color for the investor app in HEX format (e.g., #FF5733). This color will be used for key elements like buttons and headings to match your brand's design.
This field is optional. If provided, the support email will be displayed on the investor app, allowing end users to contact you directly for support, as Tokeny does not provide end user support.
The default sender email for platform authentication emails is app@onchainid.com and cannot be changed, as it is directly linked to the investors' ONCHAINIDs. However, the sender email for all other transactional email templates can be easily customized. Please refer to this article for more information on setting up the sender email and to this document for a detailed overview of all transactional email templates.
SumSub Activation*
Enabling SumSub allows you to automate the identity verification of investors during the qualification process, simplifying compliance and ensuring a secure onboarding of verified investors. Please note that SumSub is a software provider, not a KYC/KYB agent; you will still need to designate a dedicated team member or partner to act as your KYC/KYB agent.

A direct contract with SumSub is required. If you’d like an introduction or more information on setting up SumSub, please contact us at customers@tokeny.com.

 
After your account is set up, please refer to this article for instructions on obtaining the required API key, which our team will use to activate the integration. Be sure to encrypt the key using yopass.se, then share the encrypted link with customers@tokeny.com and send the decryption key to support@tokeny.com.
DocuSign Activation*

By enabling DocuSign, you can collect digital signatures from investors on your subscription documents, streamlining the subscription process and ensuring all necessary signatures are securely captured in advance.

Please note that a direct contract with DocuSign is required. For an introduction or setup information, feel free to contact us at customers@tokeny.com.

After your account is set up, please refer to this article for instructions on obtaining the required API key, which our team will use to activate the integration. Be sure to encrypt the key using yopass.se, then share the encrypted link with customers@tokeny.com and send the decryption key to support@tokeny.com.