Guest Claim Submission Form

Guests can use this form to submit a claim directly to Hometime.

In cases where guests experience significant issues during their stay and believe they are entitled to a refund due to inconveniences, they must submit a claim request to Hometime within 24 hours of the incident. Please note that Hometime will not accept guest claims filed more than 24 hours after check-out.

Guest's first name*

Guest's last name*

Guest's email *

Guest's contact number*

Hosting Partner's name *

Property/listing link*

Please add the listing's link of the property your booked with Hometime

Booking reservation number*

Property address*

Please state the address of the property you booked with Hometime

Guest's payment details*

Guest claim reason *

Claims - Amount $

Claim description*

Please send us a detailed description of your claim request

Documents

Please attach any relevant files and documents related to your claim. This may include photographs, receipts, invoices, or any other evidence that supports your claim. Uploading these documents will help us process your claim more efficiently and accurately