POSITION:
Implementation Specialist

ABOUT THE COMPANY

Growth Era is a sales enablement company with a passion to empower the growth of ambitious B2B companies. Our unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house. Specializing in Sales Pipeline Management and HubSpot CRM Services, Growth Era provides targeted strategies to increase win rates, accelerate sales cycles, and deliver faster revenue growth, making it a trusted partner in the success of your business.

Leveraging specialized talent, economies of scale and continuous analytics over a large volume of outreach, Growth Era feeds its clients’ Sales pipeline with unmatched results.

Job description

The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients sales processes. You will be responsible for managing the end-to-end onboarding and implementation process, working closely with sales teams, technical teams, and clients to guarantee a smooth transition and effective use of our services.

This role requires a deep understanding of sales development, project management skills, and a customer-centric mindset. A good candidate will have a strong understanding of the sales process and can quickly understand various business models, by being tech-savvy and being able to have great communication with clients. Someone who will be the face of the company, once a deal is reached.

Key Responsibilities:

In this role, your responsibilities will include:

• Serve as the first point of contact for new clients to build trust and establish a strong working relationship.
• Onboard clients for our sales development services by asking targeted and strategic questions to uncover critical information about the client's industry, services, ideal customer profile (ICP), and key differentiators.
• Determine the ideal target company, target industries, and key decision-maker positions (e.g., executives, managers) to contact.
• Build a list of target companies for each client using sales intelligence technologies.
• Build custom sales development playbooks and create copy for Phone Scripts, Email Templates, Templates for LinkedIn outreach and outreach sequences.
• Work closely with selected sales development representatives (SDRs) and other internal teams to share client insights, ensure proper targeting and assess readiness of the team to start with outreach.
• Document key outcomes, opportunities, and challenges from meetings for future reference.
• Manage timelines of implementation for multiple clients at once.

Qualifications:

• 2+ years of experience in a similar role (e.g., Implementation Specialist, Project Manager, Customer Success).
• Strong client-facing communication skills – A good balance between giving the client what they want and acting as an advisor to the client and suggesting the best course of action.
• Strong research skills – Being able to effectively learn everything they can about the client, the offering, and the target market even before meeting with the client.
• Strategic mindset – Being good at absorbing information and condensing that knowledge into go-to-market strategy & content.
• Attention to detail – This can make the difference between a successful implementation and one that flops right out of the gate.
• Project management – Good at organizing tasks and teammates to collectively meet deadlines.
• List building – Good at applying the knowledge gained and transforming it into a solid outreach list.
• Technical knowledge – Need to have a good understanding of technical limitations and in-house processes in order to best serve the client and manage their expectations.
• Problem-solving mindset with an ability to adapt to changing client needs.
• Experience working in a sales-oriented company is a plus.

What we offer

Why Join Growth Era?

• Competitive salary with a well-designed performance-driven bonus plan.
• Fully remote and full-time contract.
• Remote work with flexibility to accommodate your lifestyle.
• Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday).
• A friendly working environment, open to free communication.
• Opportunity for professional growth, training and career development.
• Regular team-building events and social activities to foster a positive and engaging workplace culture.
• Access to the latest sales technologies and tools to help you succeed in your role.
• Opportunity to be a part of a fast-growing US-based company with an innovative, high-energy culture that is constantly growing.

If you fit the requirements, fill out the form below.