Form

Hi food waste hero,

Before continuing to fill in this form, please try the following to solve the issue with the monitor (if you haven't done so already):

1. Unplug the power adapter from the power socket
2. Leave it unplugged for min. 3 minutes
3. Plug the power adapter back into the power socket
4. Wait for the monitor to restart

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If restarting the monitor hasn't solved the issue, please answer the following questions so our Support Team can help you as quickly as possible:

Company name *

Contact email*

Please provide the email that our Support Team should reach out to regarding this issue (if you would like more people to be included in the email response from our Support team, you can add their email addresses in the comment box at the end of the form)

Orbi number*

Please provide the number under the QR code on the back of your monitor (e.g. ORB0123)

Is your monitor connected to the internet?*

To verify whether your monitor is connected, you can check the round 4G / wifi icons on the bottom of the touch screen. If the respective icon is blue, this indicates a successful connection.

When did the issue start?*

Day-Month-Year

Issue picture*

Please upload a picture or small video of the occurring issue

Comment

Please add any other comment you would like our Support team to know about (if e.g., you would like more people to be included in the email response from our Support team, you can add their email addresses here)