TRAVELERS REST PET SITTING, LLC TERMS & CONDITIONS
Last Revised: June 5, 2025
IMPORTANT: By completing and submitting the New Client Form (the “Form”) or otherwise engaging any of the services offered by Travelers Rest Pet Sitting, LLC (“Company,” “we,” “us,” or “our”), the undersigned client (“Client,” “you,” or “your”) hereby acknowledges having read, understood, and agreed to be bound by these Terms & Conditions (these “Terms”). These Terms constitute a binding agreement (the “Agreement”) between Client and Company. If Client does not agree to all terms herein, Client must immediately discontinue any attempt to engage Company’s services and refrain from submitting the Form.
1. DEFINITIONS
1.1 “Services.” Any and all pet care services provided by Company, including, without limitation, dog boarding, doggy daycare, in-home overnight care, drop-in visits, dog walking, and any other ancillary or related services.
1.2 “Pet(s).” Any dog, cat, or other domestic animal owned or controlled by Client, for which Client engages Company to provide Services.
1.3 “Form.” The electronic or paper New Client intake form through which Client registers and accepts these Terms, thereby authorizing Company to provide the Services.
1.4 “Fees.” All service charges, rates, surcharges, cancellation fees, and any other amounts payable by Client to Company pursuant to this Agreement.
2. ELECTRONIC AGREEMENT; BINDING EFFECT
2.1 Acknowledgment and Acceptance. By clicking “I Accept,” signing, or otherwise submitting the Form (whether electronically or in writing), Client expressly acknowledges receipt of these Terms, represents that Client has read and fully understands these Terms, and agrees that such submission constitutes Client’s signature and legal acceptance. This Agreement shall be binding upon Client and Client’s heirs, executors, administrators, successors, and permitted assigns.
2.2 Modification. Company reserves the right to modify, amend, or revise these Terms at any time in its sole discretion. Revised terms shall become effective upon posting to Company’s website or otherwise notifying Client in writing. Continued use of Services after posting of revised Terms shall constitute acceptance of such changes.
3. SERVICES
3.1 Scope. Subject to availability, Company shall provide the Services described in Client’s reservation or as otherwise agreed in writing (the “Reservation”). All Services are subject to these Terms, and no additional terms shall apply unless expressly agreed in writing by Company’s authorized representative.
3.2 Reservation Process. (a) Client must submit the Form and pay all applicable Fees at time of reservation. (b) A Reservation is confirmed only when (i) Company receives Client’s completed Form, (ii) Company receives payment of all required Fees, and (iii) Company issues written (including electronic) confirmation. (c) Company may decline or cancel any Reservation at its sole discretion, including for causes of unmanageable aggression, incomplete health records, or other legitimate business reasons.
4. FEES, PAYMENT & CANCELLATION
4.1 Payment Terms. Client shall pay all Fees in full at the time of booking, unless otherwise permitted in writing. Payment by cash or check must be tendered on or before drop-off of Pet(s). If payment is not received as specified, Company may, in its sole discretion, refuse to admit Pet(s) or cancel the Reservation.
4.2 Standard Cancellation. If Client cancels a Reservation less than seven (7) days before scheduled Service commencement, Client shall forfeit twenty percent (20%) of the total Service Fee (the “Cancellation Fee”). If Cancellation occurs seven (7) or more days before, no Cancellation Fee will apply, and Company will refund any prepaid amounts, less any non-refundable processing fees.
4.3 Holiday Bookings. All Reservations for dates coinciding with federally recognized holidays or any week designated by Company as a “Holiday Week” (the “Holiday Period”) require prepayment in full upon booking and are non-refundable. Notwithstanding the foregoing, if Company cancels the Holiday Reservation for reasons outside Client’s control, Company shall refund any prepaid amounts, less any costs Company cannot recoup.
4.4 Late Pick-Up Fee. If Client fails to pick up Pet(s) at the agreed-upon time, Company may impose an hourly boarding fee (or such additional rate as Company may publish) until Pet(s) is/are retrieved. Client expressly consents to Company’s holding of Pet(s) until payment in full is received.
4.5 Returned Payments. All returned checks or declined electronic payments shall incur a non-refundable fee of fifty dollars ($50.00) or the maximum permitted by law, whichever is less.
5. VACATION/TRIP CANCELLATIONS
5.1 Client Trip Cancellations. Company shall not be liable for any direct, indirect, incidental, punitive, or consequential damages or losses (including travel costs, airfares, lodging, or other vacation expenses) arising from Client’s decision to cancel, postpone, or otherwise alter travel plans. No refunds, credits, or other compensation will be provided for lost vacation or trip expenses.
5.2 Company-Initiated Cancellations. In the unlikely event that Company must cancel a confirmed Reservation (e.g., due to sitter illness, emergency, or other unforeseen circumstances), Company will (a) promptly notify Client, (b) refund all prepaid Fees for the affected Service, and (c) use commercially reasonable efforts to assist Client in locating a comparable alternative provider. Company’s liability shall be limited solely to a refund of prepaid Fees.
6. HEALTH, VACCINATIONS & MEDICAL PROTOCOL
6.1 Vaccinations & Preventative Care. Client warrants and represents that, prior to arrival of Pet(s), all vaccinations (including but not limited to Rabies and Bordetella), flea/tick prevention, and any required health checks are current and verifiable. Client shall furnish legible proof of vaccination and preventative treatment upon request. Failure to comply will result in denial of Service or immediate termination of Service, and Client shall bear all associated costs.
6.2 Medical Emergencies. In the event Pet(s) becomes ill, injured, or exhibits abnormal behavior, Company may, in its sole discretion, transport Pet(s) to Client’s designated veterinarian or, if unavailable, to the nearest available veterinary clinic. Client authorizes Company and its representatives to seek veterinary care at Client’s expense. If Company cannot promptly reach Client, Company is authorized to authorize any diagnostic, medical, or surgical treatment that, in Company’s sole judgment, is necessary to preserve Pet(s) life or health. Client shall remain fully responsible for all veterinary and related expenses incurred.
6.3 Health Conditions & Special Needs. Client must disclose all known medical conditions, allergies, behavioral issues, or special requirements at or before booking. Company may require completion of a supplemental Medical Consent Form or an additional hold-harmless agreement. Company may reject any Pet(s) whose condition exceeds Company’s capacity to safely accommodate.
7. AGGRESSIVE BEHAVIOR & DOG DEPARTURE POLICY
7.1 Zero Tolerance. Company maintains a strict zero-tolerance policy for aggression. “Aggression” includes, without limitation, biting, snapping, growling, snarling, or any behavior that threatens the safety of Company personnel, other Pet(s), or property.
7.2 Immediate Removal. If, at any time, Company reasonably determines Pet(s) exhibits aggression or poses a threat, Company shall have the right to immediately terminate Services, remove Pet(s), and return Pet(s) to Client (or transport Pet(s) to an appropriate facility at Client’s expense). Client shall be responsible for the Cancellation Fee and all additional costs incurred by Company due to Pet’s aggression, including but not limited to emergency veterinary care, transportation, or property damage.
8. UNALTERED PETS (UNFIXED POLICY)
8.1 Female Dogs in Heat. Client must disclose if any female Pet(s) is in heat or expected to enter heat during the scheduled Service period. Failure to disclose such status prior to drop-off shall constitute a material breach, entitling Company to (a) immediately terminate Service without refund; and (b) impose an additional fee of one hundred dollars ($100.00) to cover the costs of specialized care, cleaning, and sanitation.
8.2 Heat-Related Fee. If a female Pet enters heat while in Company’s care (and despite prior disclosure), Client shall pay a mandatory surcharge of thirty dollars ($30.00) per stay to cover additional handling precautions.
8.3 Risk of Unintended Breeding. Despite Company’s best efforts to segregate unaltered males and females, unintended breeding may occur. Company shall not be held liable for any resulting pregnancies, claims for stud fees, or associated veterinary expenses. Client assumes all risk in this regard.
9. DROP-IN VISITS
9.1 Scope of Drop-In Services. During a drop-in visit, Company personnel will (a) enter Client’s premises to feed, water, exercise, and otherwise care for Pet(s) in accordance with Client’s written instructions; (b) provide a brief update (text or email) upon arrival and departure; and (c) perform any pre-authorized tasks expressly detailed in the Form (e.g., mail retrieval, plant watering).
9.2 Assumption of Risk & Limitation of Liability. Client acknowledges that drop-in Services inherently involve risks (e.g., pet injury, escape, environmental hazards). Company and its employees shall not be liable for any injury or death of Pet(s) during a drop-in visit, except to the extent arising from Company’s gross negligence or willful misconduct.
9.3 Client Instructions. Client shall provide complete, accurate, and written instructions regarding Pet care (feeding schedules, medications, etc.). Company shall not be liable for any adverse outcomes resulting from incomplete or inaccurate instructions.
9.4 Property Damage. Company shall exercise reasonable care to avoid damage to Client’s premises. However, Client acknowledges accidents may occur. Company accepts no liability for damage to Client’s property during a drop-in visit, unless caused by Company’s gross negligence or willful misconduct. Client is responsible for securing valuables and fragile items.
9.5 Notification of Emergencies. If Company discovers a medical emergency or critical safety issue, Company will promptly notify Client. If Client cannot be reached within a reasonable time, Company is authorized to act on Pet’s behalf—see Section 6.2.
10. IN-HOME OVERNIGHT SITTING
10.1 Client Obligations. For in-home overnight Services, Client shall provide a habitable, sanitary, and secure environment. Client must inform Company of any potential hazards (e.g., stairs, pools, toxic substances).
10.2 Property & Personal Injury. Company is not responsible for loss, damage, or theft of Client’s personal property unless due to Company’s gross negligence or willful misconduct. Likewise, Client assumes all risk for any injuries to third parties (e.g., visiting friends) during Company’s occupancy of premises, unless caused by Company’s gross negligence.
10.3 Home Mechanical Failures. Company shall not be liable for damages or losses arising from mechanical failures in Client’s home (e.g., HVAC breakdown, plumbing issues, electrical outages) unless due to negligent acts of Company’s personnel.
11. LIABILITY; DISCLAIMER OF WARRANTIES
11.1 No Warranty. Company disclaims any and all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
11.2 Limitation of Liability. To the maximum extent permitted by law:
(a) Company’s total aggregate liability for any and all claims arising out of or relating to this Agreement or Services (whether in contract, tort, statute, or otherwise) shall not exceed the total Fees actually paid by Client to Company for the specific Service giving rise to the claim.
(b) In no event shall Company be liable for any indirect, special, incidental, punitive, or consequential damages (including, without limitation, loss of profits, revenue, or data), even if Company has been advised of the possibility of such damages.
11.3 Acknowledgment of Risk. Client acknowledges that pet care involves inherent risks (e.g., bites, scratches, illnesses). Client voluntarily assumes all such risks.
12. INDEMNIFICATION
Client shall indemnify, defend, and hold harmless Company, its members, managers, officers, employees, agents, and contractors (collectively, “Indemnified Parties”), from and against any and all claims, demands, liabilities, losses, damages, costs, or expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:
(a) Client’s breach of any representation, warranty, or obligation under this Agreement;
(b) Client’s negligence, willful misconduct, or failure to disclose pertinent information (e.g., health issues, behavior problems);
(c) Any injury, property damage, or death of any third party or Pet(s) except to the extent directly caused by Company’s gross negligence.
This indemnification obligation shall survive termination or expiration of this Agreement.
13. GOVERNING LAW & DISPUTE RESOLUTION
13.1 Governing Law. This Agreement, and any disputes arising hereunder, shall be governed by, and construed in accordance with, the laws of the State of South Carolina, without reference to its conflict-of-laws principles.
13.2 Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by a mutually agreed upon arbitration provider, in accordance with its then-current rules. Arbitration shall be held in Greenville County, South Carolina (unless Client and Company agree otherwise in writing). Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. Client and Company expressly waive trial by jury and agree to waive any right to participate in a class action.
13.3 Attorney’s Fees. In any action to enforce or interpret this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs.
14. MEDIA & MARKETING CONSENT
Client hereby grants Company the irrevocable, perpetual, worldwide, royalty-free right to photograph, videotape, and otherwise record Pet(s) during the provision of Services and to use, reproduce, publish, and distribute such media for any purpose, including advertising, marketing, or promotional materials, without further compensation to Client.
15. ELDER PET ACKNOWLEDGMENT
15.1 Increased Risk. If Pet(s) is eleven (11) years or older or has known underlying health conditions, Client acknowledges an increased risk of stress-related complications or death.
15.2 Release of Liability. Company shall not be liable for natural age-related decline, exacerbation of pre-existing conditions, or death from natural causes or stress, except to the extent directly caused by Company’s gross negligence or willful misconduct.
15.3 Disclosure Requirement. Client shall fully disclose any health conditions, prior surgeries, or medications affecting Pet(s) at or before the Reservation. Failure to disclose such information shall constitute a material breach of this Agreement.
16. SEVERABILITY
If any provision of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
17. ENTIRE AGREEMENT
This Agreement, including any addenda, exhibits, or referenced documents, represents the entire understanding between Client and Company regarding the subject matter herein and supersedes all prior or contemporaneous agreements, representations, and understandings, whether oral or written. No waiver, amendment, or modification shall be effective unless made in writing and signed by an authorized representative of Company.
18. ACKNOWLEDGMENT
By clicking “I Accept” (or by submitting the completed Form), Client certifies that they are the lawful owner or authorized agent of Pet(s), that they have authority to agree to these Terms, and that all information provided is accurate and complete. Client further acknowledges having had the opportunity to review, ask questions, and seek independent counsel before accepting these Terms.