Travelers Rest Pet Sitting, LLC Terms and Conditions
PLEASE READ FULL TERMS & CONDITIONS BEFORE SIGNING
Boarding & Daycare Terms & Conditions
1: Services Offered:
Travelers Rest Pet Sitting, LLC, hereinafter referred to as "Travelers Rest Pet Sitting," provides professional pet sitting services including doggie daycare, dog boarding, drop-in visits, and other related services ("Services") to pet owners ("Clients").
2: Aggressive Dogs & Dog Departure:
Travelers Rest Pet Sitting has a zero-tolerance policy for aggressive dogs. Dogs displaying aggression, posing threats, or exhibiting health/behavioral issues will not be accommodated. They will be asked to leave immediately, and the owner will be responsible for any associated costs, including but not limited to the cancelation fee of 20%
3: Health and Vaccinations:
All dogs utilizing Travelers Rest Pet Sitting services must be up-to-date on vaccinations and preventative treatments, including but not limited to rabies, Bordetella, and flea control. The Client agrees to provide proof of vaccination against rabies and Bordetella, as well as proof of flea control treatment, upon request. Dogs with fleas will be asked to leave.
4: Liability:
While Travelers Rest Pet Sitting takes every precaution to ensure the safety and well-being of the pets under its care, the Client acknowledges that there are inherent risks involved in pet care. Travelers Rest Pet Sitting shall not be held liable for any lost or damaged items belonging to the pet owner. Travelers Rest Pet Sitting requests that pet owners boldly print their pet's name on their belongings to ensure they are returned to the correct owner.
5: Emergencies:
In the event of an emergency, Travelers Rest Pet Sitting will take the pet(s) to their preferred veterinary office or to the closest pet emergency room, unless otherwise specified by the pet owner. Travelers Rest Pet Sitting will make every effort to contact the pet owner to authorize treatment and inform them of the condition of the pet(s).
6: Reservation and Payment:
Reservations for Travelers Rest Pet Sitting services can be made in advance and are subject to availability. Payment for services is required at the time of booking unless payment is made by cash or check. In the case of cash or check payments, they must be submitted upon drop-off of the pet(s) at our facility. Failure to provide payment as specified may result in the reservation being forfeited. A cancellation fee of 20% of the total service cost will be retained for bookings canceled within 1 week (7 days) of the scheduled service date.Prepayment Requirement for Holiday Bookings:For all holiday bookings, full prepayment is required at the time of reservation. Holiday bookings are subject to a 20% cancellation fee, regardless of the time of cancellation.-----------------
Drop-In Visits Terms and Conditions:
7: Liability for Drop-In Visits:
Travelers Rest Pet Sitting LLC shall not be held liable for any injuries or accidents that may occur to the pet(s) during the drop-in visit period. The Client acknowledges that pets may engage in normal and unpredictable behaviors, and therefore, Travelers Rest Pet Sitting cannot guarantee the pet(s) will remain injury-free during their stay unless due to negligence by the employee.
8: Notification of Medical Emergencies:
Upon arrival at the Client's home for a drop-in visit, if Travelers Rest Pet Sitting becomes aware of a medical emergency or any health concerns regarding the pet(s), the Client will be promptly notified. Travelers Rest Pet Sitting will follow the Client's instructions or seek appropriate veterinary care if necessary, based on the severity of the situation. The Client accepts full responsibility for any associated veterinary expenses.
9: Communication:
During the drop-in visit, Travelers Rest Pet Sitting will provide regular updates to the Client by sending text messages upon arrival and departure from the Client's home. These updates serve as confirmation that Travelers Rest Pet Sitting has entered and left the premises as scheduled.
10: Owner's Instructions:
Travelers Rest Pet Sitting will adhere to the instructions provided by the Client regarding the care, feeding, and routine for the pet(s) during the drop-in visit. The Client is responsible for providing accurate and detailed instructions in advance to ensure the well-being and comfort of the pet(s) during the visit.
11: Care and Safety:
Travelers Rest Pet Sitting guarantees that no intentional harm will come to the pets under its care during the drop-in visit. Every effort will be made to provide the best possible care and attention to the pet(s), including following feeding schedules, providing fresh water, administering medications if required (as instructed by the Client), and engaging in play and exercise, as appropriate for the pet(s).
12: Property Damage:
Travelers Rest Pet Sitting will not intentionally steal, break, or damage any property within the Client's home during the drop-in visit. However, accidents can occur despite reasonable care. The Client is responsible for securing any valuable or fragile items to minimize the risk of accidental damage. Travelers Rest Pet Sitting should be notified in advance of any specific concerns or areas that should be avoided during the visit.
13: Unfixed Pets Policy: a. Travelers Rest Pet Sitting, LLC requires that all female dogs in heat be disclosed to us prior to their stay. Failure to disclose this information may result in an additional fee of $100 if the female dog goes into heat during their stay. b. While Travelers Rest Pet Sitting makes every effort to keep unfixed male and female dogs separated, it is understood that accidents can occur. Travelers Rest Pet Sitting shall not be held responsible for any unexpected pregnancies that may result from such accidents.If a female dog goes into heat while under the care of Travelers Rest Pet Sitting, there will be a mandatory additional fee of $30. This fee is required due to the additional care and precautions necessary to accommodate the dog.
14: Limitation of Liability Clause: a. Travelers Rest Pet Sitting limits its liability for any damages arising from its services to the extent permitted by law. In no event shall Travelers Rest Pet Sitting be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity. b. The total liability of Travelers Rest Pet Sitting for any and all claims arising out of or related to its services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client to Travelers Rest Pet Sitting for the services rendered.
15: Indemnification Clause:
a. The Client agrees to indemnify, defend, and hold harmless Travelers Rest Pet Sitting, its employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorney's fees) arising out of or related to the Client's breach of these terms and conditions, negligence, or willful misconduct. b. This indemnification obligation shall survive the termination or expiration of the Client's use of Travelers Rest Pet Sitting's services.
16: Dispute Resolution Clause:
a. Any dispute arising out of or relating to these terms and conditions or the services provided by Travelers Rest Pet Sitting shall be resolved through arbitration administered by a recognized arbitration institution in accordance with its rules. b. The arbitration shall take place in a mutually agreed-upon location. The decision of the arbitrator(s) shall be final and binding on both parties and may be enforced in any court of competent jurisdiction. c. Each party shall bear its own costs and expenses associated with the arbitration, including legal fees, unless the arbitrator(s) determine otherwise.
17: Governing Law Clause:
a. These terms and conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of South Carolina, without giving effect to any choice or conflict of law provision or rule. b. Any legal action or proceeding arising out of or related to these terms and conditions shall be brought exclusively in the courts of South Carolina, and the parties hereby consent to the exclusive jurisdiction and venue of such courts.18: Media Consent:By utilizing the services provided by Travelers Rest Pet Sitting, you consent to allow us to take photos and videos of your pets while under our care. These images and recordings may be used for promotional purposes, including social media and other marketing materials.
19: Elder Dog Clause:
a. The Client acknowledges that dogs 11 years of age or older, or those with known underlying health conditions, may be more vulnerable to health complications, including but not limited to age-related decline, pre-existing medical conditions, or sudden death.
b. The Client understands and agrees that Travelers Rest Pet Sitting shall not be held liable for the death or deterioration of health of an elder dog due to natural causes, pre-existing conditions, or factors outside the control of Travelers Rest Pet Sitting, including but not limited to stress resulting from travel or changes in environment.
c. The Client agrees to disclose any known health issues or age-related conditions at the time of booking to ensure proper care and monitoring. Failure to disclose such conditions may result in the Client assuming responsibility for any associated risks.
In-Home Sitting:When Travelers Rest Pet Sitting provides in-home pet sitting services, where the sitter stays inside the Client's home, the Client is responsible for providing a safe and habitable environment for the sitter. Travelers Rest Pet Sitting shall not be held liable for any damages to the Client's property, unless caused by the sitter's negligence. Additionally, the Client agrees that Travelers Rest Pet Sitting is not responsible for any loss of personal property within the home unless such loss results from willful misconduct by the sitter.
By using the services provided by Travelers Rest Pet Sitting, LLC ("Travelers Rest Pet Sitting"), you acknowledge and agree to comply with the terms and conditions outlined herein.