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ATLAS Through the Years

Return Authorization Request

We are a small group of riders trying to provide the best customer service possible for our riding community. Please give us the opportunity to troubleshoot any issues you have before returning your ATLAS.

Troubleshooting

If you are having issues with fitment, installation or function, please reach out to us first by emailing info@atlasthrottlelock.com. We will troubleshoot with you and in most cases, can get you properly set up after a quick email or phone call. Feel free to send us photos of the issue as well - that helps us quickly understand what's going on and how we can best help.

Returns

Returns will only be accepted within 30 DAYS from the date of delivery. Once we receive the returned product, you will be issued a refund for the purchase price within 10 business days. Shipping costs will not be refunded. 

All returns require prior Return Authorization, and we assume no responsibility for products sent without prior Return Authorization. We will provide you with a shipping label for return if you are shipping within the U.S. If you are returning the product from an international address, you will be responsible for the cost of shipping. Refunds will only be issued to the original payment method.
The email address you used when ordering:
Place of Purchase*
(if applicable)
(if applicable)
Type of ATLAS Kit*
If the ATLAS didn't fit on your bike, we would like to know to help out customers in the future.
Warranty Issue?*
Is the reason for return related to a defect or issue covered by the manufacturer's warranty?
Your answer helps us make a better product. The more descriptive, the better!

Manufacturer's Warranty

We manufacture the ATLAS Throttle Lock with the utmost care. If for some reason you discover that the product you received has a defect, we want to know about right away it so we can make it right.

And now for the legal speak:
Seller warrants that each Product meets Seller’s applicable Product specifications at the time Seller ships each Product. Seller is to be notified immediately if any manufacturing defects are discovered upon Buyer’s receipt of Products. Seller warrants its Products to be free from manufacturing defects in workmanship and materials, when used as recommended, for a period of two (2) years from date of purchase. The manufacturer agrees, at its option during the warranty period, to repair or replace the defective unit without charge.  Such repair or replacement is subject to verification of the defect and proof of purchase confirmed by the original dated sales receipt.  Shipping back to Seller for repair or replacement will be free of charge domestically (in the U.S.) but will be the responsibility of the Buyer for any international orders. Seller will pay for shipping the repaired or replaced unit back to Buyer, regardless of location. SELLER MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ARISING OUT OF A COURSE OF DEALING, PERFORMANCE, CUSTOM, OR USAGE OF TRADE. SELLER MAKES NO WARRANTY FOR DAMAGE FROM MISUSE, NEGLECT, ACCIDENT, IMPROPER OR CARELESS INSTALLATION. SELLER ALSO MAKES NO WARRANTY FOR PRODUCTS WHICH HAVE BEEN MODIFIED IN ANY WAY.

These terms are part of our complete Terms and Conditions (www.atlasthrottlelock.com/pages/terms-conditions) and are separated here only for easy access for the Buyer.