B12 Subscription Cancellation Request

Important:

If you are on B12's Basic Subscription (Website or Website + Client Engagement), you can cancel your subscription directly through your B12 account. See these instructions.

If you do not have a paid subscription and you would like to deactivate your account, please use this form instead.

If you need help processing your cancellation, you can submit this form.

Submitting this form does not automatically cancel your subscription. We might require additional information to confirm your request. A B12 team member will follow up with within 2-3 business days.

If you would like to discuss your cancellation with a B12 team member, please reach out through our online chat in your account Monday-Friday 9am-6pm ET or schedule a call with us here.

Do you have a paid B12 subscription?*

Yes

No: Submit this form instead https://share.hsforms.com/1gGduQwzWT2GB0YVXmv1qxQbvem

First & Last Name*

Account Email Address*

Must match your B12 user email address exactly

Business Name / Account Name*

Link to your account*

This is the link that appears when you are logged in to your account

Last 4 digits of the payment method for your account*

This is used to confirm your identity. For your security, please provide only the last 4 digits.

Tell us more

B12 is always looking to improve! We would love it if you could tell us more about the reason you chose or any other factors in your decision.