Porting Request Form

Use this form to request to port one or more existing number(s) to ExpertConnect. Porting a number requires moving it from its existing phone carrier to ExpertConnect.

Once a number is ported, all inbound and outbound communication (calls & texts) will route through ExpertConnect. The number will no longer be tied to a specific device. ExpertConnect's ring schedule feature will determine which team advisors the call rings through the app.

The porting process usually takes 2-4 weeks depending on how long it takes to receive approval from your current provider.

Once your port request is approved, there will be a scheduled date for the official porting. The number will stay active with your current provider until the scheduled date. There may be a 1-2 hour outage while the number is ported to ExpertConnect. Once the port is complete, the number will appear in your ExpertConnect account and calls will be routed through ExpertConnect. SMS functionality may be delayed an additional day due to regulatory compliance forms needing to be approved.

The documents requested as part of this process are required to complete the port-in process. We appreciate your upfront assistance gathering this data to make this process as smooth as possible.

Note: Not all numbers are eligible to be ported. Numbers must be SMS-capable to be ported into ExpertConnect.

Learn more here.

Contact Information

Please enter the contact information of the person filling out this form.

First name*

Last name*

Email*

Phone number*

Required Porting Information

Phone Number and Team Information*

Please provide the following information for each phone number.
1. Phone number(s) to be ported
2. Team name(s) as listed in ExpertConnect
3. Indicate which of the actions below (A, B or C) you would like to take for the ported number(s)
A: Replace current team phone number with ported number.
B: Nest (forward) ported number under the current team phone number.
C: Replace current team phone number with ported number and nest (forward) the number being replaced.

Porting PIN & Account Number*

For each number please provide the following information.
1. Legacy carrier's account number
2. Porting PIN. You may need to contact the porting department at your legacy carrier to obtain this information.

Is this a Toll Free Number?*

Are any of the above numbers toll free?

Comments

Use this box to note any information not indicated in another field or who needs to be notified of port updates or questions.

Required Documents

Please upload the following documents to submit this port request.

Upload Recent Phone Bill*

Please upload a PDF Copy of your most recent phone bill (last 30 days). File must include name of authorized account owner and company name, matching the Letter of Authorization (LOA).

Upload Letter of Authorization*

Please download this form for United States companies and have an authorized representative sign it. Upload as a PDF Copy. For other countries, please email expertconnect@johndeere.com for required files.

By checking this box, I am confirming that I have the authority to make this request on behalf of my company.

I am an authorized account owner*