Make a complaint

Complete this form if you wish to make us aware of an issue about which you are dissatisfied.

Please see our Complaints Policy on our website for details of how we handle all complaints.

The security of your personal data is of the utmost importance to us. Any personal data submitted in this form will be handled, processed, stored and retained in accordance with our Privacy Policy on our website.

Full name

Email*

Phone number

Preferred contact method

Explain the issue about which you are dissatisfied.*

Please provide as much detail as possible so that we can investigate and respond to the issue you have raised as soon as possible. You should include: what the issue is; information about any communications with us about this issue (for example, emails, letters, phone calls, including the times and dates of any conversations and the names of any Oak members of staff you have dealt with; what you want to happen; how you think we can improve our service.