Trellis Support Form

Email

Title of Issue*

Is your issue time-sensitive?

Examples are the following:
Can't draw the winner
Can't start and auction or ticket sales should open today
Need to extend auction and it closes today
Need help while in-person event is currently taking place

Is your issue stopping your organization from accepting transactions from your donors?

Description*

Please provide as many details as you can so we can investigate right away. Examples of what you can provide are the following:

1. Email of the affected donor/user.

2. Steps you took before you reach the error message.

3. What device are you using?

4. What browser are you using?

5. Are you using a private or incognito browser?

Uploading screenshots are highly recommended for a quicker investigation.