Form

Technical Support & Warranty Claim

Order Number*

This information can be found by logging into your account or the email confirmation when this was shipped. Ex: 2075468 or 75468

Primary Email*

This is the email you would like to use for primary communication and/or should be the email connected to your Starfire Direct account.

Phone number*

Preferably, the phone number we have on file.

Is a certified installer involved with the project (Gas Plumber and/or Electrician)?*

Most of our products require a certified installer; If not, select "No" and continue onto the next questions, as we will do our best to assist.

Have you referred to and followed the instructions in the resources (Owner's Manuals, Blogs, instructional videos, etc) available on our website?*

Owner's manuals are sent via email and can be found on our website. Blogs, Videos, and other resources can be found on our website (our help center and our Youtube page).

How far are you into your installation?*

This will help us confirm how we can help and advise you on what to do next.

Please provide Part # and Serial # of the product*

This information can be found on the product itself (Typically on a silver plate or engraved on the product) or on a label attached to the owner's manual or box.

Please provide a brief description of the topic or issue you are inquiring about in as much detail as possible (Confirm Gas Pressure, provide Voltage and Wattage at product's location, detail mounting application, include material question, etc):*

After you fill out your description, you will be asked to upload at least 3 photos.

Please provide photo images of your current installation:*

Please provide as many as needed, clear (Non-blurry) photos/videos of the product's installation or current state.
*The more we know about the installation, the better. Lack of information can stall or slow down this process.
**You can attach multiple photos to this section

Thank you for taking the time to submit your warranty claim!*

Due to the quantity of products we offer, which come from various manufacturers, the information you've provided will be reviewed carefully. We will be sure to reach out if we require more information or to confirm if your if your warranty has been approved or denied.