At Digs with Dignity, we aspire to break the cycle of homelessness by furnishing homes with creative, custom designs using sustainable, upcycled solutions.  As a 501(c)(3), Digs with Dignity partners with Chicago-based social service agencies to identify those in need and utilizes a warehouse of donated and refurbished furniture and home goods to outfit homes. Founded in 2019, we have helped furnish homes for over 200 families in Chicago while keeping over 220,000 lbs of furniture and waste out of landfills.

Our Crew

• We are team players, creatives, and doers who are passionate about making an impact on the lives of others and on our planet.
• We roll up our sleeves to get the job done and don’t mind getting dirty.
• We sweat the small stuff to best serve our families.
• We are deeply committed to instilling dignity in families and homes.
• Our work is life-changing, but we like having fun doing it.

We seek a detailed, solution-oriented Head of Internal Operations to join Our Crew. The Head of Internal Operations will oversee and optimize our operational processes, systems, and logistics for our 10K sq ft warehouse in Bridgeport, volunteers, and teams to support our organizational growth. Reporting to the Executive Director and collaborating with the Head of External Affairs, this individual plays a crucial role in ensuring safe and efficient inventory and operational capacity coordination, ultimately enhancing programming, partners, and family experiences. They will manage and develop 5 operations staff, including the Design Team, the Moving Team, and the Repair and Restoration Team. This dynamic leader should not only excel in creating processes but also prioritize families' and partners' needs and experiences to inform and improve systems that will empower lives. If this resonates with you, apply today!

Operations:

• Oversees the implementation of all warehouse operations, including logistics, inventory, workflow, scheduling systems, donation delivery/pick-up, transportation, safety and security, closing procedures, etc.
• Ensure accurate receipt of inventory, storage and distribution, maximizing space and resources, and avoiding waste or damages.
• Develop, document, and execute standard operating procedures across teams to improve productivity, customer service, and service capacity to support strategic plans.
• Oversee preventative maintenance for vehicles, equipment, donations, and warehouse.
• Develop and oversee DIGS Day weekly schedules to ensure efficient and effective operations.
• Manage quality assurance, risk management, and compliance with local and federal laws and regulations.
• Collaborate with the Executive Director and leadership team for strategic planning, financial forecasting, and growth plans.  

Crew Culture:

• Develops and drives a culture of accountability through assessments and operational evaluation.
• Cultivate a high-performance and inclusive culture by maintaining positive working relationships with all internal and external stakeholders.
• Demonstrates a commitment to Digs with Dignity's mission and commitment to families. 
• Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.

Program Development:

• Grow the volunteer and DIGS Day programs for sustainability.
• Collaborate with the Client Liaison to expand engagement experiences and support that are aligned with the mission, vision, and organization direction.

Volunteer Management:

• In collaboration with the Head of External Affairs, manage the logistics and program processes, including volunteer engagement and schedules (weekdays and weekends). 
• Develop, document, and train the team on safety policies to support programming.
• Manage vendor relationships and ensure contract compliance in conjunction with the program team.

 

Experience

• Bachelor’s Degree in Business Administration, Nonprofit Management, Operations, or related degree.
• 5+ years of operations management experience with a track record of improving performance, processes, and systems.
• Excellent organizational and problem-solving skills with the ability to manage multiple priorities and tasks effectively.
• Demonstrated experience in leading teams, managing projects, and fostering a positive work environment.
• Strong verbal and written communication skills, with the ability to clearly articulate ideas and expectations.
• Flexible to changing priorities and conditions.
• Open to ambiguity, adaptability, and constantly learning for personal growth and to expand perspective.  
• Strong interpersonal skills that is people-centered to build strong relationships with volunteers, staff, and DIGS Families.
• Reflective about personal strengths and weaknesses and able to effectively balance confidence with humility.
• Genuine enthusiasm for Digs with Dignity’s mission to support families in need and make a meaningful impact in the community.

Benefits

• Unlimited PTO and 401k plan.
• Opportunities for career advancement within a growing and impactful organization.
• Hybrid work schedule.
• Medical benefit options effective January 2025.

At Digs with Dignity, we believe that diversity strengthens our team and enriches our work. We are an equal-opportunity employer and are dedicated to fostering an inclusive environment for everyone and encourage individuals from all backgrounds to apply, prioritizing those with experience serving the populations we work with.  We believe everyone deserves respect and equal opportunity regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APPLICATION CLOSED.