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Damaged, Missing or Wrong Item
Order Number
*
This information can be found by logging into your account or the email confirmation when the order was placed or shipped. Ex: 2075468 or 75468
Primary Email
*
This is the email you would like to use for primary communication and/or should be the email connected to your Starfire Direct account.
Phone number
*
Preferably, the phone number we have on file.
Which option applies to you? (Damaged, Missing or Wrong Item)
*
Select an option that best fits your situation.
Please Select
Arrived Damaged
Damaged After Delivery
Missing Item
Wrong Item
Other
Was the shipment signed for?
*
For Freight: You are responsible for inspecting the freight shipment at the time of delivery. If you notice any damage to the packaging, you need to note the ‘Proof Of Delivery’ (POD) that the driver gives you to sign and contact Starfire Direct right away
Please Select
Yes
No
Rejected
How can we help? (Damaged, Missing or Wrong Item)
*
Select an option that best fits your situation.
Please Select
Exchange for same Item(s)
Exchange Item(s) for correct products
Return Item(s) for Store Credit
Return Item(s) for Refund
Other
Photo Submission (Damaged, Missing or Wrong Item)
*
Please provide 2-3 clear (Non-blurry) photos of the Item(s) that were Damaged, Missing or Wrong Item. *You can attach multiple photos to this section. **If you filled out this form due to a missing item, send photos of all that was received so we can confirm the missing item on your order.
I accept Starfire Direct's
Damaged, Missing or Lost
Policy
*
IMPORTANT: Please save all packing materials for the time being (Pallet or box(es), Crate, Wrapping, etc). If packaging is disposed, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.
Please Select
I Accept
Submit