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First name
*
Last name
*
Phone number
*
Email
*
Preferred Contact Method
Call
Text
Email
Street address
*
City, State
*
If you want to be added to the yearly service list, please check this box. If you are only here to add yourself to the yearly list there is no need to go any further on this form after checking this box..
Please add me to the yearly service list.
What type of product are you having trouble with?
Please select the option that best describes your product.
Wood
Pellet
Gas
Electric
Pellet Grill
Other
Type of Service Requested
Please select the option that best describes your request.
Service Call
Repair
Yearly Service
Call me and help me troubleshoot over the phone
Give me online resources so I can troubleshoot myself
I am interested in a new product
Other
Description
Use this field to describe the nature of your problem and any troubleshooting actions you have performed.
Brand and/or Model Name
This information will be very helpful in diagnosing your issue.
PLEASE NOTE: If this product was not purchased from us we may not be able to obtain parts for it or attempt to repair it.
Serial Number
This field is not required but highly recommended as it will be very helpful in diagnosing your issue.
Notes
Are there any additional notes you would like to add?
(Alternate contacts, alternate contact information, or any other helpful information)
File upload
If you have any pictures that could help us diagnose the problem you can upload them here.
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