Form

Advance Troubleshooting and Return Request Form (RMA)

First name*

Last name*

Email*

Company name*

What is the device serial number?*

Please describe the problem you are experiencing*

Please provide more information

Has this always been a problem or was it previously working?*

Please provide more information

Which Firmware version are you using, if applicable?

Which GUI version(s) are you using, if applicable?

Please let us know if the device has been tested on multiple versions.

When was the device purchased and through which channel (direct/distribution)?

If applicable please provide image of:
- The damaged part
- The device in question plugged in
- Screenshots of the GUI with the abnormal waveform
- Screenshot of connected oscilloscope

Additional Comments

Please let us know is anything else you would like to add you your enquiry