Form

Customer Satisfaction Return Requests:
Upon review of the RMA request, Vibe will provide a shipping label for you to return the product in its original packaging. The return shipping cost will be deducted from the refund after the RMA has been processed. These costs are non-refundable.

Warranty Return Requests:
Items that are defective or damaged on arrival must be reported within 7 business days of delivery to be eligible for an exchange. Be sure to confirm your shipping address. Vibe will replace your damaged item with a brand-new item and will cover the shipping both ways.

First name*

Last name*

Email*

Phone number*

Order number*

Date of purchase

Device Serial number*

Vibe Board serial numbers are located on the back.

Vibe Camera and Vibe Tap are located on the device.

Vibe Stand serial number located on the box

Return/Replace Reason*

Pickup/Delivery Address*

(Optional) File Upload

Upload an image or a video of the defect