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Please Fill Out the Details Below to Submit Your Support Request
Email
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Company name
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Business Unit
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Please Select
Resova
Clubspeed
Vantora
Karting Manager
Request Type
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Please Select
General Question
Technical Issue
Feature Enablement
Billing Question
Feature Request
Hardware Order
Priority
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Critical Priority:
Severe issues causing system outages. No work around available. Immediate attention required. e.g. "Server Down" , "Online Booking Not Available" , "Entire System not loading" .
Response Timeframe: within 30 minutes
High Priority:
Major functionality is impaired significantly impacting the business or revenue . Workarounds may exist but are not sustainable.
Response Timeframe: within 1 hour
Medium Priority:
Issues causing partial disruption and the impact is moderate. Workarounds are available.
Response Timeframe: within 5 hours
Low Priority:
Minor issues or general inquiries that do not significantly impact operations. Includes cosmetic defects or routine questions.
Response Timeframe: within 12 hours
Very Low Priority:
Feature requests, feedback or suggestions.
Response Timeframe: 24 hours
Please Select
⚠️ Critical
🔴 High
🟡 Medium
🔵 Low
🟢 Very Low
Subject
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Description
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