Warranty Form

Please use this form BEFORE returning any items. This will provide you with an RA number that MUST be included when you send anything back to us. By doing so you will fast-track your claim and have a resolution much quicker.
*** KONA*** - For all Kona warranties please complete the form via the link -- Kona Warranty form

Please note - we no longer handle Aquatone and Aztron warranties. Please email dez@ninefivenine.nz to submit a claim for these brands.

Your name*

Phone number*

Email*

Store/Website name*

Store reference*

customer name, invoice number

Product brand*

Product Description*

The name of the product/model (e.g. XA Pro GTX)

Product Size

Supplier Product code

Product colour

Proof of purchase*

Original proof of purchase and any images of the issue/fault

Date of purchase*

Year/Month/Day

Product Photo - Front*

Product Photo - Rear*

Product Photo - Fault*

Picture of label*

Please take a photo of the label of the item, showing the model number, size and serial number if applicable

Product fault/problem description*