Form

First name*

Last name*

Email*

Please provide the email address where you received the confirmation of your Checkin Hero purchase.

Booking check-in date*

Day/Month/Year

Booking checkout date*

Day/Month/Year

Number of guests*

Please indicate what type of check-in issue you encountered*

Listing inaccessible = you were/are unable to gain access to the listing despite the instructions of the host or the host has failed to send you instructions about how to access the property.

Listing failure = a situation where the listing experiences/shows signs of a serious failure that makes it uninhabitable by you.

Listing inaccessible

Listing failure

Check-in issue description*

Please describe in as much detail as possible, the check-in issue you faced.

Was alternative accommodation purchased as a result of not being able to check-in?*

For example, a hotel, another Airbnb etc.

I confirm the information provided is factually correct and to the best of my knowledge*