Warranty Claim Submission Form

Where did you purchase your Takacat?

Customer Information

First Name*

Last Name*

Email*

Phone Number*

Ship to Name*

Shipping Address 1*

Shipping Address 2

Shipping City*

Shipping State*

Shipping Zip Code*

Warranty Claim Information

Please provide as much information as possible in the following section so that we may quickly resolve the claim.

Hull Identification Number*

Boat color*

Engine size and manufacturer. Does it have a ventilation plate?*

Can the boat still operate safely?*

Yes

Has the boat been used commercially or in any way other than recreationally?*

Yes

What problem are you experiencing?*

Documentation

Please provide at least two photos of the problem. The more information and images you provide, the more quickly we can confirm the claim.

Photo 1*

Photo 2*

Additional Photos

Proof of Purchase*

Thank you for your submission

Your customer will receive an email confirmation that this form has been submitted. Your claim will be reviewed as quickly as possible. We strive to respond to all claims within 3 business days. In the event that we need further information, please respond directly to the emailed request for tracking purposes.

Claims are often denied for the following reasons:

Incomplete information or inconclusive documentation
The damage was caused during shipping and a claim should be filed with the carrier
The customer used the equipment inappropriately or failed to complete reasonable maintenance
The customer's boat was not assembled properly, contributing to the failure
The boat has been damaged rather than being defective

When a claim is accepted:

Takacat Americas may request your defective parts in return for the replacement parts.
Replacement parts will be shipped with the expectation of dealer or customer installation.
Takacat Americas will ship replacement parts for free directly to customers in the continental US. In the event that the customer is not located in the continental US, shipping charges may apply.
Takacat Americas provides a functional warranty. In some cases, replacement parts will be functionally equivalent, but may not be aesthetically identical.