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REQUEST SERVICE FOR INSTALLED PRODUCTS

Shading Source is available for service calls on product installed by our company, for customers in good standing. We must identify the original order information and product to schedule a service call. We recognize that many projects were not originated with the current owner and therefore, job names and project numbers can be difficult to identify. We appreciate your patience while we work to identify your project so that we can schedule your service. 

Rates and Warranty:

 

  • The standard service call charge is $575 and includes 2 technicians to troubleshoot and complete most simple repairs.  Additional time will be estimated when necessary.  

  • Scaffolding or extension ladders will be required for any product over 13' high. Scaffolding/ Extension ladders are charged at a flat rate of $500 per service call

  • We will do our best to bring all parts required to repair shade, including motor and items that may be under manufacturer warranty. You will be charged for any parts required to repair your product unless the damage was caused by our installation and within 1 year of installation date.

  • If the parts are covered by the manufacturer's warranty, you will only be responsible for the service call and time to complete the replacement. We will handle the parts return with the manufacturer.

  • For Lutron and Crestron motor replacement, an AV Professional will need to be hired separately for programming. Your product may not operate until that programming is complete.

  • Fabric Replacement and remake items are quoted prior to your service appointment if possible.

  • Payment for all parts and service is expected prior to scheduling service appointment.

Most small repairs or problems can be fixed over the phone with our installation professionals. We will do our best to repair your shade during this free, 15-minute phone call. At the very least, we will identify the most likely issue so that we can prepare the parts and timeframe required to complete the repair. If you feel you are unable to complete a troubleshooting phone call, a service call can be scheduled without it. However, we may need multiple trips to complete the repair in this case.
Please provide a brief description of the problem, along with room(s) of problem shade(s). This will help us locate the specific shades in our system and streamline the troubleshooting and service call process.
Please provide any photos or videos that can help us identify the issue and required repair. Noises are almost impossible to describe here but videos are perfect if available. Photos of the room are helpful if you're having trouble answering any of the above questions. Of course, if anything is broken, ripped or hanging a photo will help us tremendously. Thank you for taking the time to include these.