Rates and Warranty:
The standard service call charge is $575 and includes 2 technicians to troubleshoot and complete most simple repairs. Additional time will be estimated when necessary.
Scaffolding or extension ladders will be required for any product over 13' high. Scaffolding/ Extension ladders are charged at a flat rate of $500 per service call
We will do our best to bring all parts required to repair shade, including motor and items that may be under manufacturer warranty. You will be charged for any parts required to repair your product unless the damage was caused by our installation and within 1 year of installation date.
If the parts are covered by the manufacturer's warranty, you will only be responsible for the service call and time to complete the replacement. We will handle the parts return with the manufacturer.
For Lutron and Crestron motor replacement, an AV Professional will need to be hired separately for programming. Your product may not operate until that programming is complete.
Fabric Replacement and remake items are quoted prior to your service appointment if possible.
Payment for all parts and service is expected prior to scheduling service appointment.