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Vibration
Customer Diagnostic Survey Form
First name
*
Last name
*
Email
*
Vehicle Make & Model
License Number
VIN
It Happens When...
Vehicle Operation (Vehicle in Motion)
*
Light to Medium Acceleration
Hard Acceleration
Deceleration (coast in gear)
Deceleration (coast out of gear)
Cruising (constant highway speed)
Braking
Turning
SPEED OF VEHICLE
Describe the speed at which the problem occurs (vehicle speed in MPH)
*
Engine Speed
*
Please Select
Idle
Medium
High
ROAD CONDITIONS
Describe the road conditions on which the problem occurs:
*
Paved Road (rough)
Paved Road (smooth)
Wet Road
Going over Bumps
Other
If you selected "other", please describe.
The Problem Started
*
Please Select
Suddenly at ____ (odometer reading)
Gradually at ____ (odometer reading)
Just started ____ (odometer reading)
Since the vehicle was new
After abnormal occurrence (i.e. pot hole, curb impact)
Odometer Reading
The Problem Occurs
*
Please Select
Rarely
Sometimes
Always
Have the tires ever been balanced?
*
Yes
No
Where any repairs performed prior to the condition occurring?
*
Yes
No
Define The Problem...
VIBRATION
Please select the option that best describes the vibration you "feel".
*
Please Select
Wobble (side to side)
Shake (usually causes visual movement)
Pumping feeling (usually very slow movement)
Harshness (stiffness, loss of ride quality)
All of the above
Please select the option that best describes where you "feel" the vibration.
*
Please Select
Steering Wheel
Seat
Floor
All of the above
None of the above
If none of the above, please describe where the vibration seems to be coming from.
Submit